AJINOMOTO (MALAYSIA) BERHAD (AMB or We), as a data user is concerned about your right to privacy. As AMB comply with the PERSONAL DATA PROTECTION ACT 2010 or also known as Act 709, we shall ensure appropriate treatment of your personal data in every possible way. This PRIVACY STATEMENT is applicable to all data subject.
AMB reserves all the right to make changes to this PRIVACY STATEMENT at any time and users will be notified by updating the statement here @ www.smartcooking.com.my with the label of “NEWLY UPDATED” for a period of 30 days.
Kindly study this PRIVACY STATEMENT and understand your rights on the matter.
COLLECTION AND USE
How Do We Collect Your Personal Data
Personal data will be collected with your consent if you wish to participate in many of the features and services which usually take the form of:
Registration or sign-up (“general website/application registration/ social media networking”);
Surveys and polls;
Message boards and other interactive activities;
Feedback, questions, or comments through our “Customer Service” form or others;
Information submitted in a business capacity
Any other requests, activities, contests and etc. that require the submission of personal data;
How Do We Use Your Personal Data
From time to time, your personal data that we collect and keep, allow us to:
Keep you posted on all AMB’s latest product announcements, notices, promotions, upcoming events and etc. through emails, letters, phone call or SMS;
Use for internal marketing and demographic studies to improve AMB’s products, services and customer communications;
Should the purpose of use of your personal data you provided to us change, we will make public or notify you of the changed purpose.
What Kind of Personal Data We Will Collect
Personal data may refer to any information that can be used to personally identify you or contact you online or offline.
This may include, for example, your name, postal address, e-mail address, phone number, and others (“personally identifiable information”) as well as demographic information such as your date of birth, age, gender, habits or preferences, etc when such information is tied to your personally identifiable information (collectively, “personal information”).
PROTECTION OF PERSONAL DATA
AMB takes appropriate steps to ensure the safe management of your personal information to protect your personal information from unauthorized or accidental access, disclosure, alteration or destruction, lost, modification and misuse. We strive to develop and improve the internal system designed to ensure appropriate treatment of personal information and to conduct ongoing personnel training programs for that purpose.
DISCLOSURE TO THIRD PARTIES
AMB will not provide third parties with your personal data without your prior written consent except in cases where we delegate the handling of personal data to third parties as data processor, such as our vendors, suppliers, contractors, agents and any identifiable sources or means to the extent necessary for the purpose of use such as information processing, products/ prize delivery, customer data enhancing and managing, customer service & customer research. We with clear understanding of the fact that the outsourcing of personal data to the third parties above as data processor shall comply with the PERSONAL DATA PROTECTION ACT requirements.
RETENTION OF PERSONAL DATA AND ACCESS
Your personal data will generally be retained as long as your account is active or as necessary to provide requested services. AMB is committed to facilitating your access to and correction of your personal data to ensure its accuracy, completeness, and currency. If you no longer want us to use your personal data for service provision, such as opting out of emails or updating your information, please contact us.
REMOVAL OF PERSONAL DATA AND STEPS
If you wish to have your personal data removed from our records, please submit a removal request by contacting our General Affairs Department at 03-79806958 during office hours (8:00 am to 4:50 pm, Monday to Thursday, or 8:00 am to 4:00 pm, Friday). Ensure your request includes your full name, contact information, and a clear description of the data to be removed. We may need to verify your identity for security purposes. We aim to process removal requests promptly within 2 weeks, but certain legal obligations or business needs may require data retention. Upon successful removal, we will notify you; if we can’t fulfill the request, we’ll provide reasons. For additional queries or concerns regarding our privacy practices, contact our Data Protection Officer at admin.smartcooking@ajikl.com.my. Thank you for trusting us with your data; your privacy is our priority.
REVIEW MODERATION POLICY
Our Recipe & Product Review Moderation Policy ensures that all user-submitted product reviews on www.smartcooking.com.my are reviewed and moderated by our admin team. The moderation process includes assessing relevance, language, and adherence to our guidelines. Approved reviews will be published within 3-5 business days. Points associated with published reviews will be reflected in users’ accounts once reviews are approved & published. We strive to maintain transparency, communicate rejections, and address user concerns. Users are expected to comply with our guidelines, and we reserve the right to reject or remove reviews that violate our policies. We appreciate users’ contributions and aim to provide a valuable platform for sharing product experiences.
GIFT BOX REDEMPTION POLICY
Terms & conditions apply. Please note that each household is eligible for only (1) ONE Special Gift Set and (1) ONE Premium Gift Set. Any duplicate redemptions will result in a 50% points refund, as we strive to ensure fairness for everyone. Please allow 7-10 business days for delivery
